Hotel Policies

- Check In time: 02:00 PM
- Check Out time: 12:00 PM
- Rates quoted are in MYR, Ringgit Malaysia
- Rates are subject to prevailing service charge, government tax/ GST and RM3.00 per room per night local government fee
- 10% commissionable to bona-fide travel agents
- Guaranteed policy: A deposit on the first night is required upon making room reservation by major credit card or telegraphic transfer 
- Cancellation policy 48 hours prior to arrival

- To protect credit card owners from fraud, the guest is required to present the actual credit card used in making the online booking and a valid government issued PHOTO ID of the card owner upon check-in. The hotel reserves the right to refuse the guest to check-in for failure to comply with this requirement. If the card owner is not the one staying at the hotel, the guest is required to present clear photocopies of the front and back of the credit card used and a valid government issued PHOTO ID of the card owner. The hotel may cancel a confirmed reservation if a booking is suspected to be made using a fraudulent credit card.

- All services must be paid for at the time the service is rendered or upon check-out. We are pleased to accept cash or any major credit card.